Skill requirements in retail work. The case of high-end fashion retailing.

Autor/inn/en	Nickson, Dennis; Price, Robin; Baxter-Reid, Hazel; Hurrell, Scott A.
Titel	Skill requirements in retail work. The case of high-end fashion retailing. Gefälligkeitsübersetzung: Qualifikationsanforderungen im Einzelhandel. Beispiel hochwertiger Mode-Einzelhandel.
Quelle	In: Work, employment & society, 31 (2017) 4, S. 692-708 PDF als Volltext Link als defekt meldenVerfügbarkeit
Sprache	englisch
Dokumenttyp	online; Zeitschriftenaufsatz
ISSN	0950-0170; 1469-8722
DOI	10.1177/0950017016672791
Schlagwörter	Gefühlsarbeit; Fachkenntnisse; Dienstleistung; Kundenorientierung; Beschäftigungsstruktur; Qualifikationsanforderung; Qualifikationsstruktur; Einzelhandel; Verkäufer; Großbritannien
Abstract	"This article considers skill requirements in retail work, drawing on the example of high-end fashion retailing. It considers debates about the required 'soft' and 'hard' elements of skill for such work. Drawing on Cockburn's typology - skill residing in the worker; in what is required to perform a job; and as a socially constructed political concept - it seeks to offer a more nuanced discussion of the nature of skills in retail work beyond the usual characterization of such work as being inherently low skilled. Data are reported from 37 interviews with managers, supervisors and employees in a range of high-end fashion retailing outlets. The article recognizes how this work was seen as skilled by the interviewees, particularly with regard to the desired product knowledge and selling ability required for such work. Lastly, it seeks to refine Cockburn's typology in understanding skill requirements in retail work." (Author's abstract, IAB-Doku).
Erfasst von	Institut für Arbeitsmarkt- und Berufsforschung, Nürnberg
Update	2018/1