Literaturnachweis - Detailanzeige
| Autor/in | Hynes, Geraldine E. |
|---|---|
| Titel | Improving Employees' Interpersonal Communication Competencies: A Qualitative Study |
| Quelle | In: Business Communication Quarterly, 75 (2012) 4, S.466-475 (10 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1080-5699 |
| DOI | 10.1177/1080569912458965 |
| Schlagwörter | Interpersonal Communication; Business Communication; Employees; Qualitative Research; Correlation; Well Being; Corporations; Communication Skills; Training; Case Studies |
| Abstract | Companies that recognize the relationship between employee engagement and business success will seek ways to foster and facilitate workers' emotional well-being. One way to encourage employee engagement is to provide training in interpersonal communication. This research analyzes what one U.S.-based company is doing to achieve that goal. The company and the evolution of its communication training program are described, with a focus on an interpersonal communication component. Methods used for evaluating learning outcomes are outlined, along with some results. Finally, this study proposes several implications of this case study for business communication professionals. (As Provided). |
| Anmerkungen | SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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