Personnel Performance Assessment in Information Systems Outsourcing Environments

Autor/inn/en	Casado-Lumbreras, Cristina; Soto-Acosta, Pedro; Colomo-Palacios, Ricardo; de Pablos, Patricia Ordonez
Titel	Personnel Performance Assessment in Information Systems Outsourcing Environments
Quelle	In: Journal of Workplace Learning, 23 (2011) 7, S.468-482 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1366-5626
DOI	10.1108/13665621111162981
Schlagwörter	Workplace Learning; Semantics; Performance Based Assessment; Job Performance; Performance Tests; Information Systems; Information Technology; Human Resources; Semiotics; Outsourcing; Personnel Evaluation; Lexicography; Information Science; Classification; Reference Materials; Knowledge Management + Suchen Sie Ihr Suchwort? Semantik; Leistungsermittlung; Work performance; Arbeitsleistung; Leistungsbeurteilung; Leistungsmessung; Leistungsüberprüfung; Informationstechnologie; Humankapital; Semiotik; Personalbeurteilung; Informationswissenschaft; Classification system; Klassifikation; Klassifikationssystem; Literaturnachweis; Wissensmanagement
Abstract	Purpose: The aim of this paper is to present a tool which uses semantic technologies for personnel performance and workplace learning assessment in outsourced information technology environments. Design/methodology/approach: The paper presents the tool from a technical perspective and introduces a use case that depicts the main features related to human resource management issues. Findings: Semantic technologies enable the monitoring of personnel throughout all of the phases of the management of outsourcing, basing itself on established communication standards used in leading business management tools and recent outsourcing efforts. This monitoring provides to human resource management issues an integrated approach to assess both employee performance and learning outcomes as a result of competence evaluation. Originality/value: The paper shows that semantic technologies can be applied to human resource management tools to bring its intrinsic characteristics to human resource management tasks including personnel and learning assessment. (Contains 1 figure.) (As Provided).
Anmerkungen	Emerald. One Mifflin Place Suite 400, Harvard Square, Cambridge, MA 02138. Tel: 617-576-5782; e-mail: america@emeraldinsight.com; Web site: http://www.emeraldinsight.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10