The Effect of Performance Support and Training as Performance Interventions

Autor/inn/en	Nguyen, Frank; Klein, James D.
Titel	The Effect of Performance Support and Training as Performance Interventions
Quelle	In: Performance Improvement Quarterly, 21 (2008) 1, S.95-114 (20 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0898-5952
DOI	10.1002/piq.20017
Schlagwörter	Taxes; Job Performance; Correlation; Performance Technology; Time on Task; Intervention; Employees; Web Based Instruction; Computer Software; Academic Achievement; Information Technology + Suchen Sie Ihr Suchwort? Abgabe; Work performance; Arbeitsleistung; Korrelation; Zeitaufwand; Employee; Arbeitnehmer; Beschäftigter; Web Based Training; Schulleistung; Informationstechnologie
Abstract	For decades, training has been one of the most common interventions used by organizations to improve the performance of their employees and teach them new ideas and skills. But owing to the cost of developing and delivering training, organizations have adopted alternative ways to enable employee performance while reducing the cost and minimizing the time users spend away from the job. One alternative is electronic performance support systems (EPSS). The present study examined the effect of EPSS and training on user performance, time on task, and time in training. Results revealed that participants receiving only EPSS and those receiving training and EPSS performed significantly better on a tax preparation procedure than participants who received only training. Training-only users also spent significantly more time completing the procedural task than their counterparts in other treatment groups, leading to a negative correlation between time on task and performance. The implications of these findings for the design and development of performance support and training interventions are discussed. (Contains 6 figures and 2 tables.) (As Provided).
Anmerkungen	John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030-5774. Tel: 800-825-7550; Tel: 201-748-6645; Fax: 201-748-6021; e-mail: subinfo@wiley.com; Web site: http://www3.interscience.wiley.com/journal/117865970/home
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10