Literaturnachweis - Detailanzeige
| Autor/inn/en | Charoensap-Kelly, Piyawan; Broussard, Lauren; Lindsly, Mallory; Troy, Megan |
|---|---|
| Titel | Evaluation of a Soft Skills Training Program |
| Quelle | In: Business and Professional Communication Quarterly, 79 (2016) 2, S.154-179 (26 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 2329-4922 |
| DOI | 10.1177/2329490615602090 |
| Schlagwörter | Basic Skills; Delivery Systems; Online Courses; Conventional Instruction; Learning Readiness; Behavior Change; Staff Development; Training Methods; Program Effectiveness; Program Evaluation; Predictor Variables; Online Surveys; Questionnaires; Intermode Differences; Skill Development; Likert Scales |
| Abstract | This study was conducted to determine the effectiveness of a soft skills employee training program. We examined willingness to learn and delivery methods (face-to-face vs. online) and their associations with the training outcomes in terms of learning and behavioral change. Results showed that neither participants' willingness to learn nor delivery methods affected comprehension. However, both variables had significant effects on the reported behavioral change. This training is effective in teaching employees how to "flex" their personal styles and to improve their relationships with each other. Implications for business and professional communication training and directions for future research are discussed in detail. (As Provided). |
| Anmerkungen | SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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