Literaturnachweis - Detailanzeige
Autor/inn/en | Hernon, Peter; Nitecki, Danuta A. |
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Titel | Service Quality: A Concept not Fully Explored. |
Quelle | In: Library Trends, 49 (2001) 4, S.687-708 |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0024-2594 |
Schlagwörter | Academic Libraries; Evaluation Methods; Higher Education; Library Planning; Library Services; Measurement Techniques; User Satisfaction (Information) |
Abstract | Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54 references.) (LRW) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |