Literaturnachweis - Detailanzeige
| Autor/inn/en | Mawhinney, Tara; Kochkina, Svetlana |
|---|---|
| Titel | Is the Medium the Message? Examining Transactions Conducted via Text in Comparison with Traditional Virtual Reference Methods |
| Quelle | In: Journal of Library & Information Services in Distance Learning, 13 (2019) 1-2, S.56-73 (18 Seiten)
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| Zusatzinformation | ORCID (Mawhinney, Tara) ORCID (Kochkina, Svetlana) |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1533-290X |
| DOI | 10.1080/1533290X.2018.1499236 |
| Schlagwörter | Reference Services; Computer Mediated Communication; Synchronous Communication; Electronic Mail; Difficulty Level; Information Needs; Foreign Countries; Academic Libraries; Canada (Montreal) |
| Abstract | Texting is a widespread mode of communication and libraries are experimenting with it to interact with users. This article presents the results of a study on virtual reference service. The authors seek to determine whether or not the texting service is filling a different information need than chat and email by examining the level of difficulty and the topic of questions using these different methods of communication. Findings indicate a marked difference between the type and complexity of questions sent via text and traditional forms of virtual reference, and suggest that texting fills a complimentary role in relation to other traditional virtual reference communication channels used within libraries. (As Provided). |
| Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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