Literaturnachweis - Detailanzeige
| Autor/inn/en | Rahim, Suzana Ab.; Tazijan, Farina |
|---|---|
| Titel | Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners |
| Quelle | In: English Language Teaching, 4 (2011) 3, S.44-53 (10 Seiten)
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| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1916-4742 |
| Schlagwörter | Hospitality Occupations; Management Development; Verbal Communication; Communication Skills; Needs Assessment; Questionnaires; Work Environment; Employers; Employees; English for Special Purposes; Second Language Learning; Language Proficiency; Internship Programs; Foreign Countries; Likert Scales; Malaysia |
| Abstract | There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel reception practices which in particular are the verbal communication skills. A needs analysis in the form of a questionnaire, distributed to the hotel managers and the interns involved help to identify the verbal communication skills that the interns require. These findings will also assist the curriculum designers in producing future hotel management professionals that can function effectively at their workplace. (As Provided). |
| Anmerkungen | Canadian Center of Science and Education. 1120 Finch Avenue West Suite 701-309, Toronto, OH M3J 3H7, Canada. Tel: 416-642-2606; Fax: 416-642-2608; e-mail: elt@ccsenet.org; Web site: http://www.ccsenet.org/journal/index.php/elt |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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