The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries

Autor/inn/en	Bayer, Jerrie; Llewellyn, Steven
Titel	The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries
Quelle	In: Journal of Access Services, 8 (2011) 4, S.157-189 (33 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1536-7967
DOI	10.1080/15367967.2011.593419
Schlagwörter	Siblings; Libraries; Library Services; Users (Information); Academic Libraries; Higher Education; Workshops; Library Instruction; Feedback (Response); Web Sites; Library Administration; User Satisfaction (Information); Access to Information; Evaluation; Minnesota + Suchen Sie Ihr Suchwort? Sibling; Geschwister; Library; Bibliothek; Bibliotheksarbeit; Benutzerprofil; Nutzer; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Hochschulbibliothek; Hochschulbildung; Hochschulsystem; Hochschulwesen; Lernwerkstatt; Schulung; Bibliotheksverzeichnis; Web-Design; Benutzerfreundlichkeit; Evaluierung
Abstract	Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our libraries to users and providing value to users who do come to the libraries. This article details the implementation of a customer service program at the University of Minnesota, Twin Cities Libraries and offers tips on implementing a similar program at other institutions. (Contains 1 figure.) (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10