Antecedents of Medical Workplace Violence in South China

Autor/inn/en	Cai, Wenzhi; Deng, Ling; Liu, Meng; Yu, Min
Titel	Antecedents of Medical Workplace Violence in South China
Quelle	In: Journal of Interpersonal Violence, 26 (2011) 2, S.312-327 (16 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0886-2605
DOI	10.1177/0886260510362885
Schlagwörter	Medical Services; Violence; Hospitals; Patients; Foreign Countries; Work Environment; Interviews; Outcomes of Treatment; Costs; Health Personnel; Prevention; China + Suchen Sie Ihr Suchwort? Arzt; Gewalt; Krankengymnast; Krankenhaus; Patient; Ausland; Arbeitsmilieu; Interviewing; Interviewtechnik; Cost; Kosten; Medizinisches Personal; Prävention; Vorbeugung
Abstract	It has been noted that workplace violence most frequently occurs in hospitals. The purpose of this study was to explore antecedents of workplace violence in south China. The authors conducted face-to-face, in-depth, semistructured interviews with 30 hospital staff who had experienced at least one incident of workplace violence from patients during the past 12 months at three general hospitals in south China. The interviews were tape-recorded, then transcribed, and analyzed. The authors' analyses identified five major antecedents of workplace violence. First, 93.0% of medical workplace violence was related to insufficient communication between hospital staff and patients. Second, inadequate medical service quality was found to be a factor in 56.7% of the incidences. Third, unsatisfactory treatment outcome was reported in 60.0%. Fourth, heavy workload accounted for 43.3%. Fifth, patient frustration due to high medical expenses was reported in 40.0% of cases. The authors recommended a reengineering of hospital service delivery to create a more supportive and safer working environment for prevention of workplace violence. (Contains 2 tables.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10