Literaturnachweis - Detailanzeige
| Autor/inn/en | Eakin, Lori; Pomerantz, Jeffrey |
|---|---|
| Titel | Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services |
| Quelle | In: portal: Libraries and the Academy, 9 (2009) 1, S.133-164 (32 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1531-2542 |
| Schlagwörter | Public Libraries; Economic Factors; Reference Services; Costs; Electronic Libraries; Outcomes of Education; Cost Effectiveness; Library Services; Librarians; Internet |
| Abstract | Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This cost model is a systematic description of all expenses incurred by a library in providing virtual reference service as part of a collaborative. (Contains 54 notes and 3 figures.) (As Provided). |
| Anmerkungen | Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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