Literaturnachweis - Detailanzeige
Autor/in | Sears, James E. |
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Titel | Defining Quality in Your Cleaning Operation. |
Quelle | In: Facilities Manager, 15 (1999) 4, S.39-40 |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0882-7249 |
Schlagwörter | Cleaning; Elementary Secondary Education; Organizational Communication; Planning; Public Schools; School Maintenance |
Abstract | Discusses a step-by-step process for building a cleaning services mission statement that can help guarantee that the service performance meets an organization's expectations and needs. The importance of communicating what quality level is expected, developing standards and corresponding labor models and work assignments, and validating the process with a quality-assurance program are examined. (GR) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |