Wastewater Wars: Using Persuasion Tactics to Overcome Cognitive Distortions

Autor/inn/en	Breer, Kelsey K.; Perry, Sophia T.; Morgan, Jeffrey P.; Bolinger, Alexander R.
Titel	Wastewater Wars: Using Persuasion Tactics to Overcome Cognitive Distortions
Quelle	In: Management Teaching Review, 8 (2023) 2, S.152-169 (18 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Bolinger, Alexander R.)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2379-2981
DOI	10.1177/23792981221076794
Schlagwörter	Foreign Countries; Persuasive Discourse; Resistance to Change; Cognitive Processes; City Government; Water Pollution; Sanitation; Case Studies; Case Method (Teaching Technique); Communication (Thought Transfer); College Students; Online Courses; Learning Activities; Educational Objectives; Education Courses; Australia + Suchen Sie Ihr Suchwort? Ausland; Persuasion; Persuasive Kommunikation; Cognitive process; Kognitiver Prozess; Gewässerverschmutzung; Betriebshygiene; Case study; Fallstudie; Case Study; Case method; Fallmethode; Communication; thought; Kommunikation; Gedanke; Collegestudent; Online course; Online-Kurs; Lernaktivität; Educational objective; Bildungsziel; Erziehungsziel; Fortbildungskurs; Australien
Abstract	We describe a short, interactive case-based activity for illustrating cognitive distortions of communication underlying resistance to change. Based on a real-life story, the case describes a failed effort by the mayor of Toowoomba, Australia to fund a state-of-the-art wastewater treatment plant. After reading the case, students work individually and in small groups to identify examples of cognitive distortions in the communication between the mayor's office and the citizens of Toowoomba and then suggest better approaches based on evidence-based principles of persuasion. The Wastewater case is both engaging and versatile and has proven popular for students in undergraduate, graduate, and executive education courses. We discuss learning objectives, provide step-by-step instructions for running the activity, describe variations and adaptations for online courses, and include suggestions for debriefing the activity. (As Provided).
Anmerkungen	SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01