Communication Apprehension in the Workplace: Focusing on Inclusion

Autor/inn/en	Cardon, Peter; Okoro, Ephraim A.; Priest, Raigan; Patton, Greg
Titel	Communication Apprehension in the Workplace: Focusing on Inclusion
Quelle	In: Business and Professional Communication Quarterly, 86 (2023) 1, S.52-75 (24 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Cardon, Peter)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2329-4922
DOI	10.1177/23294906221129599
Schlagwörter	Adults; Employees; Communication (Thought Transfer); Anxiety; Group Discussion; Meetings; Interpersonal Communication; Public Speaking; Novices; Extraversion Introversion; Females; Anxiety Disorders; Inclusion; Personal Report of Communication Apprehension + Suchen Sie Ihr Suchwort? Employee; Arbeitnehmer; Beschäftigter; Communication; thought; Kommunikation; Gedanke; Angst; Gruppendiskussion; Meeting; Tagung; Interpersonale Kommunikation; Vortrag; Weibliches Geschlecht; Inklusion
Abstract	Communication apprehension can lead to professional challenges for individuals, teams, and organizations. This is the first study of communication apprehension that involved a randomized national survey of working adults in the United States and captured broad representation in terms of age, gender, race/ethnicity, managerial status, and other factors. The study showed that communication apprehension is common, including in group discussions, meetings, interpersonal situations, and public speaking. It is significantly more common among early-career professionals, women, introverted professionals, and professionals with anxiety. Interpersonal situations appear to be the situations in which contemporary professionals are most likely to experience high communication apprehension. This study suggests more attention is needed to address communication apprehension in interpersonal and group situations. It also frames communication apprehension as a matter of inclusion and team performance. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01