Exploring Effective Information Use in an Insurance Workplace

Autor/inn/en	Inskip, Charles; Donaldson, Sophia
Titel	Exploring Effective Information Use in an Insurance Workplace
Quelle	In: Journal of Information Literacy, 15 (2021) 2, S.45-77 (34 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Zusatzinformation	ORCID (Inskip, Charles)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1750-5968
Schlagwörter	Information Literacy; Workplace Literacy; Insurance; Insurance Occupations; Financial Services; Employment Potential; College Graduates; Information Utilization; Student Attitudes; Foreign Countries; Professional Development; Information Seeking; Best Practices; Evidence Based Practice; Interpersonal Relationship; United Kingdom (London) + Suchen Sie Ihr Suchwort? Informationskompetenz; Arbeitsmarktbezogene Qualifikation; Beschäftigungsfähigkeit; Hochschulabsolvent; Hochschulabsolventin; Informationsnutzung; Schülerverhalten; Ausland; Informationserschließung; Interpersonal relation; Interpersonal relations; Interpersonelle Beziehung; Zwischenmenschliche Beziehung
Abstract	As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences of information use in a City insurance firm. A framework previously developed out of phenomenographic research into nursing is employed to draw parallels and highlight differences between insurance workplace and university student terminology. Context-specific hierarchical statements using the language of the participants are developed from coded interview texts. These statements, which are drawn together in illustrative personae, provide a rich and detailed view of the participants' experience of effective information use. It is suggested that a better understanding of language use in communities of practice would facilitate transition both between and within the communities. (As Provided).
Anmerkungen	CILIP Information Literacy Group. 7 Ridgmount Street, Bloomsbury, London WC1E 7AE, United Kingdom. e-mail: jinfolit@gmail.com; Web site: https://ojs.lboro.ac.uk/JIL/index
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01