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Autor/inSibarani, Roza Marsaulina
TitelAn Exploratory Study of Informal Learning and Team Performance in the Pre-Consulting Phase
QuelleIn: International Journal of Learning and Change, 9 (2014) 4, S.306-318 (13 Seiten)Infoseite zur Zeitschrift
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Spracheenglisch
Dokumenttypgedruckt; online; Zeitschriftenaufsatz
ISSN1740-2875
SchlagwörterInformal Education; Management Development; Consultants; Foreign Countries; Qualitative Research; Semi Structured Interviews; Observation; Business; Innovation; Problem Solving; Conflict Resolution; Diversity (Institutional); Teamwork; Indonesia (Jakarta)
AbstractThis paper reports the process of informal learning in the pre-consulting phase in management-consulting firms in Indonesia. As the consulting industry significantly grows in Indonesia, more organisations use consultant services to improve their business. Pre-consulting is an important phase to define the right solutions, which involves a lot of informal learning activities. More, team diversity and client's uncertainty also influence this phase and lead to team conflict and impact to team performance. After developing a conceptual exploration based on several key constructs and their interrelationship, this paper uses empirical examples of actual consulting firms to study. A qualitative study of observation and semi in-depth interviews to six informants representing four medium size-consulting firms in Jakarta were done. This paper suggests that a team can create innovative solutions to the prospective clients and get the project if they can learn informally and manage the conflict caused by team diversity and client uncertainty. (As Provided).
AnmerkungenInderscience Publishers. World Trade Centre Building II 29 route de Pre-Bois Case Postale 856 CH-1215, Geneva 15, Switzerland. Fax: +44-1234-240515; e-mail: editor@inderscience.com; Web site: http://www.inderscience.com
Erfasst vonERIC (Education Resources Information Center), Washington, DC
Update2018/2/04
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