Literaturnachweis - Detailanzeige
| Autor/inn/en | Bishop, Bradley Wade; Bartlett, Jennifer A. |
|---|---|
| Titel | Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis |
| Quelle | In: College & Research Libraries, 74 (2013) 5, S.489-500 (12 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0010-0870 |
| DOI | 10.5860/crl-365 |
| Schlagwörter | Academic Libraries; Library Personnel; Reference Services; Library Services; Content Analysis; Library Administration; Computer Oriented Programs; Handheld Devices; Kentucky |
| Abstract | This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps. (As Provided). |
| Anmerkungen | Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail: acrl@ala.org; Web site: http://crl.acrl.org |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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