Change@ucsc.edu: Managing a Comprehensive Change Effort.

Autor/in	Coate, L. Edwin
Institution	National Association of College and University Business Officers, Washington, DC.
Titel	Change@ucsc.edu: Managing a Comprehensive Change Effort.
Quelle	(1995), (88 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
ISBN	1-56972-002-9
Schlagwörter	Leitfaden; Administrative Change; Administrative Organization; Administrative Policy; Change Agents; Change Strategies; College Instruction; Educational Change; Higher Education; Management Systems; Organizational Change; Organizational Development; School Restructuring; Total Quality Management + Suchen Sie Ihr Suchwort? Lösungsstrategie; Hochschullehre; Bildungsreform; Hochschulbildung; Hochschulsystem; Hochschulwesen; Organisationswandel; Organisationsentwicklung; Schulreformplan; Schulumwandlung; Quality management; Qualitätsmanagement
Abstract	This monograph describes how team- and process-oriented change techniques such as Total Quality Management (TQM) and Business Process Reengineering (BPR), were adapted to an academic environment to effect a comprehensive change program at the University of California Santa Cruz (UCSC). The $3 million program, begun in 1993, produced radical changes and redesign of administrative functions from accounting systems to purchasing to information systems. The first chapter introduces the UCSC setting and introduces the concepts of quality process management, TQM, continuous process improvement, and BPR. The next chapter covers the first phase of the BPR process, assessment, which identifies specific change opportunities. The BPR tool kit--customer surveys and focus groups, process mapping, error analysis, technology mapping, and activity-based costing--are discussed in Chapter 3. Phase 2, selection of a financial information system and implementation planning, is covered in the following chapter. Chapter 5 addresses the implementation methodology; while the next two chapters discuss a case study involving the redesign of purchasing and acquisition functions; Chapter 8 considers organizational restructuring and changes in campus technology. Chapter 9 speaks to communication, managing risk, and human resources implications. The final chapter addresses the "Lessons Learned." (Contains notes and 16 references.) (CH)
Anmerkungen	National Association of College and University Business Officers, One Dupont Circle, Suite 500, Washington, DC 20036 ($30 members; $45 nonmembers).
Erfasst von	ERIC (Education Resources Information Center), Washington, DC