User Satisfaction Issues In Erp Projects.

Autor/Urheber	Shahin Dezdar
Institution	Zenodo
Titel	User Satisfaction Issues In Erp Projects.
Quelle	In: doi:10.5281/zenodo.1058270(2012) PDF als Volltext kostenfreie Datei
Sprache	englisch
Dokumenttyp	online; Zeitschriftenaufsatz
DOI	10.5281/zenodo.1058271
Schlagwörter	Enterprise resource planning; User satisfaction; Iran; Developing country
Abstract	Abstract ; Over the past few years, companies in developing countries have implemented enterprise resource planning (ERP) systems. Regardless of the various benefits of the ERP system, its adoption and implementation have not been without problems. Many companies have assigned considerable organizational resources to their ERP projects, but have encountered unexpected challenges. Neglecting a number of important factors in ERP projects might lead to failure instead of success. User satisfaction is among those factors that has a major influence on ERP implementation success. So, this paper intends to investigate the key factors that create ERP users- satisfaction and to discover whether ERP users- satisfaction varies among different users- profiles. The study was conducted using a survey questionnaire which was distributed to ERP users in Iranian organizations. A total of 384 responses were collected and analyzed. The findings indicated that younger ERP users tend to be more satisfied with ERP systems. Furthermore, ERP users with more experiences in IT and also more educated users have more satisfaction with ERP softwares. However, the study found no satisfaction differences between men and women users. ; Other ; {"references": ["S. Dezdar, and S. Ainin, \"The influence of organizational factors on\nsuccessful enterprise resource planning implementation,\" Management\nDecisions, vol. 49, no. 6, pp. 911-926, 2011.", "W. Ke, and K.K. Wei, \"Organizational culture and leadership in ERP\nimplementation,\" Decision Support Systems, vol. 45, no. 2, pp. 208-218,\n2008.", "M. Al-Mashari, S.K. Ghani, and W. Al-Rashid, \"A study of the critical\nsuccess factors of ERP implementation in developing countries,\"\nInternational Journal of Internet and Enterprise Management, vol. 4,\nno. 1, pp. 68-95, 2006.", "Z. Zhang, M.K.O. Lee, P. Huang, L. Zhang, and X. 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