It Is Not Just about the Schedule: Key Factors in Effective Reference Desk Scheduling and Management

Autor/inn/en	Sciammarella, Susan; Fernandes, Maria Isabel; McKay, Devin
Titel	It Is Not Just about the Schedule: Key Factors in Effective Reference Desk Scheduling and Management
Quelle	In: Community & Junior College Libraries, 14 (2008) 4, S.277-289 (13 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0276-3915
Schlagwörter	Academic Libraries; Library Administration; Reference Services; Scheduling; Interpersonal Competence; Conflict Resolution; Collegiality; Librarians; Time Management; Nonverbal Communication; Color; Visual Aids + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Literaturdienst; Disposition; Interpersonale Kompetenz; Conflict solving; Konfliktlösung; Konfliktregelung; Kollegialität; Librarian; Bibliothekar; Bibliothekarin; Zeitmanagement; Non-verbal communication; Nonverbale Kommunikation; Colour; Farbbezeichnung; Farbe; Anschauungsmaterial
Abstract	Reference desk scheduling is one of the most challenging tasks in the organizational structure of an academic library. The ability to turn this challenge into a workable and effective function lies with the scheduler and indirectly the cooperation of all librarians scheduled for reference desk service. It is the scheduler's sensitivity to such factors as dealing with human nature that each librarian brings to the reference desk. There are certain dynamics at play between librarians and patrons. Combining these dynamics with the components for the reference desk schedule, adding management techniques for conflict resolution, evolves into an effective reference desk schedule beneficial to the patrons and librarians. (Contains 24 notes.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10