Are Students Customers in Finnish Higher Education?

Autor/in	Vuori, Johanna
Titel	Are Students Customers in Finnish Higher Education?
Quelle	In: Tertiary Education and Management, 19 (2013) 2, S.176-187 (12 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1358-3883
DOI	10.1080/13583883.2013.784926
Schlagwörter	Higher Education; Student Attitudes; Interviews; Student Characteristics; Client Characteristics (Human Services); Preferences; Student Experience; Tuition; Student Empowerment; Foreign Countries; Finland + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Schülerverhalten; Interviewing; Interviewtechnik; Studienerfahrung; Unterweisung; Unterricht; Studienberechtigung; Ausland; Finnland
Abstract	This study examines Finnish higher education students' perceptions of whether students are customers, based on qualitative interview data. The article contributes to the discussion on students as customers by giving attention to students' own voices from a country where tuition fees are not generally collected. The data are presented and analysed using a matrix of preference and perception of seeing students as customers. While the data contained student voices insisting that it is not appropriate to talk about customers because money is not involved, different orientations showing either a preference or perception of students as customers were also described. It is concluded that seeing a student as a customer might be a solution to various higher education challenges which are not all related to tuition fees. (Contains 1 figure.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10