X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources

Autor/inn/en	Venner, Mary Ann; Keshmiripour, Seti
Titel	X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources
Quelle	In: Journal of Access Services, 13 (2016) 2, S.101-111 (11 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1536-7967
DOI	10.1080/15367967.2016.1161520
Schlagwörter	Library Services; Organizational Change; Academic Libraries; Library Administration; Texas + Suchen Sie Ihr Suchwort? Bibliotheksarbeit; Organisationswandel; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek
Abstract	This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01