How Less Is Truly More: Merging Library Support Services

Autor/inn/en	Skellen, Kendra; Kyrychenko, Alex
Titel	How Less Is Truly More: Merging Library Support Services
Quelle	In: Journal of Access Services, 13 (2016) 2, S.141-149 (9 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1536-7967
DOI	10.1080/15367967.2016.1161523
Schlagwörter	Library Services; Organizational Change; Academic Libraries; Technical Support; Georgia (Atlanta) + Suchen Sie Ihr Suchwort? Bibliotheksarbeit; Organisationswandel; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek
Abstract	In the summer of 2010, to provide a "one-stop shop" service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC spaces and technologies, Student Digital Life opened a separate LC Technical Support desk. The lessons of the year of the two desks, funding considerations, and the persistent goal to streamline the experience of our patrons resulted in transitioning the functions of the LC desk to LSD, thus evolving it to new organizational and operational levels. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01