Literaturnachweis - Detailanzeige
Autor/inn/en | Mu, Xiangming; Dimitroff, Alexandra; Jordan, Jeanette; Burclaff, Natalie |
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Titel | A Survey and Empirical Study of Virtual Reference Service in Academic Libraries |
Quelle | In: Journal of Academic Librarianship, 37 (2011) 2, S.120-129 (10 Seiten)Infoseite zur Zeitschrift
PDF als Volltext |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
ISSN | 0099-1333 |
DOI | 10.1016/j.acalib.2011.02.003 |
Schlagwörter | Academic Libraries; Reference Services; Web Sites; Usability; Program Effectiveness |
Abstract | Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness. (As Provided). |
Anmerkungen | Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
Update | 2017/4/10 |