Dimensions and Correlates of Client Satisfaction: An Evaluation of a Shelter for Runaway and Homeless Youth

Autor/inn/en	Spiro, Shimon E.; Dekel, Rachel; Peled, Einat
Titel	Dimensions and Correlates of Client Satisfaction: An Evaluation of a Shelter for Runaway and Homeless Youth
Quelle	In: Research on Social Work Practice, 19 (2009) 2, S.261-270 (10 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1049-7315
DOI	10.1177/1049731508329395
Schlagwörter	Foreign Countries; Satisfaction; Surveys; Youth; Homeless People; Runaways; Emergency Shelters; Program Evaluation; Adjustment (to Environment); Counselor Client Relationship; Food; Interpersonal Relationship; Participative Decision Making; Israel; Israel (Tel Aviv) + Suchen Sie Ihr Suchwort? Ausland; Zufriedenheit; Survey; Umfrage; Befragung; Jugend; Jugendlicher; Jugendalter; Homeless person; Homeless persons; Obdachloser; Ausreißer; Notunterkunft; Programme evaluation; Programmevaluation; Lebensmittel; Interpersonal relation; Interpersonal relations; Interpersonelle Beziehung; Zwischenmenschliche Beziehung
Abstract	Client satisfaction surveys give clients a voice in the planning and management of services. While their use is quite widespread, they have hardly at all been used in the evaluation of shelters for homeless youths. In this article, the authors present findings of a client satisfaction survey conducted among residents of a shelter for homeless youths in Tel Aviv, Israel, shortly after their departure from the shelter. Satisfaction was affected mainly by three aspects of life in the shelter--the staff, the food, and the other residents. Satisfaction was related to adjustment to the shelter but not to outcomes. The survey highlights the potential and limitations of client satisfaction surveys with young persons in distress. (Contains 4 tables.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10