Student Satisfaction or Happiness?: A Preliminary Rethink of What Is Important in the Student Experience

Autor/inn/en	Dean, Aftab; Gibbs, Paul
Titel	Student Satisfaction or Happiness?: A Preliminary Rethink of What Is Important in the Student Experience
Quelle	In: Quality Assurance in Education: An International Perspective, 23 (2015) 1, S.5-19 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0968-4883
DOI	10.1108/QAE-10-2013-0044
Schlagwörter	Higher Education; Student Attitudes; Student Experience; Life Satisfaction; Psychological Patterns; Educational Administration; Transformative Learning; Foreign Countries; Educational Attitudes; Student Motivation; Factor Analysis; Regression (Statistics); Learning Experience; Universities; College Students; United Kingdom (England) + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Schülerverhalten; Studienerfahrung; Lebensvollendung; Bildungsverwaltung; Schuladministration; Schulverwaltung; Pädagogische Transformation; Ausland; Educational attitude; Bildungsverhalten; Erziehungseinstellung; Schulische Motivation; Faktorenanalyse; Regression; Regressionsanalyse; Lernerfahrung; University; Universität; Collegestudent
Abstract	Purpose: This paper aims to investigate the purpose of the complex open system of higher education and to explore this transformative experience as personal flourishing, where students come to terms with a way of being, matching their potentiality with their agency and leading to profound happiness. There is influential, but not uncontested (Tsinidou et al., 2010), literature concerning higher education institutes as education service providers, functioning like any other business (DeShields, 2005). Eagle and Brennan (2007, p. 4) argue that academic staff as service providers are thus vital to process delivery. Using a service model and traditional corporate quality frameworks, there is a temptation to measure how a service ethos serves recipients and co-producers--students, donor, industry and sponsors--negating education's transformative and uncertain nature, rather than taking the externality of process delivery as a guide. Design/Methodology/Approach: The research is based on a questionnaire designed and administered to two cohorts of students in different universities in the UK. It presents the outcomes as indicative results and draws preliminary conclusions on how the student experience might be engaged with to increase happiness as well as satisfaction. Findings: The results show a distinct notion of happiness which has specific attributes from those that deliver satisfaction. Originality/Value: The literature on student experience and more importantly, its reporting conflate happiness and satisfaction. This research shows that they are different, and offers a new way of looking at the student experience data. (As Provided).
Anmerkungen	Emerald Group Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emeraldinsight.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01