Literaturnachweis - Detailanzeige
Institution | Career Resources Development Center, Inc., San Francisco, CA. |
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Titel | Patient Relations and Workplace Communication. |
Quelle | (1994), (102 Seiten)
PDF als Volltext |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Monographie |
Schlagwörter | Leitfaden; Unterricht; Lernender; Adult Basic Education; Civil Liberties; Communication Problems; Confidentiality; Dialogs (Language); Grammar; Helping Relationship; Immigrants; Interpersonal Communication; Interpersonal Competence; Job Skills; Listening Skills; Medical Services; Organizational Communication; Physical Examinations; Physician Patient Relationship; Problem Solving; Pronunciation; Questioning Techniques; Reading Skills; Receptionists; Role Playing; Screening Tests; Skill Development; Vocabulary Development; Workplace Literacy Lesson concept; Instruction; Unterrichtsentwurf; Unterrichtsprozess; Adult; Adults; Education; Adult education; Erwachsenenbildung; Kommunikationsbarriere; Dialog; Dialogs; Dialogue; Dialogues; Grammatik; Helfende Beziehung; Immigrant; Immigrantin; Immigranten; Interpersonale Kommunikation; Interpersonale Kompetenz; Produktive Fertigkeit; Arzt; Medical examination; Medizinische Untersuchung; Arzt-Patient-Beziehung; Problemlösen; Aussprache; Befragungstechnik; Fragetechnik; Reading skill; Lesefertigkeit; Rollenspiel; Screening-Verfahren; Kompetenzentwicklung; Qualifikationsentwicklung; Wortschatzarbeit |
Abstract | The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking temperature; (2) giving directions and confirming/clarifying information; (3) communication with patients (giving instructions, getting medical information); (4) patient confidentiality issues, explaining patients' rights, and responding to requests for patient information; (5) polite questioning strategies for discussing insurance and billing); (6) waiting room management (comforting anxious patients, handling difficult situations, and answering questions); and (7) translating for the doctor and solving other communication problems on the job. Dialogues and exercises are included in each unit. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |