Issues in Training. Symposium 39. [AHRD Conference, 2001].

Titel	Issues in Training. Symposium 39. [AHRD Conference, 2001].
Quelle	(2001), (25 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Adult Education; Critical Incidents Method; Developing Nations; Educational Certificates; Educational Needs; Employee Attitudes; Foreign Countries; Human Resources; Instructional Effectiveness; Instructional Improvement; Job Skills; Job Training; Labor Force Development; Literature Reviews; Organizational Climate; Service Workers; Student Certification; Test Validity; Transfer of Training; Vocational Education; South Korea + Suchen Sie Ihr Suchwort? Adult; Adults; Education; Adult basic education; Adult training; Erwachsenenbildung; Developing country; Developing countries; Entwicklungsland; Bildungsabschluss; Schulzeugnis; Educational need; Bildungsbedarf; Arbeitnehmerinteresse; Ausland; Humankapital; Unterrichtserfolg; Unterrichtsqualität; Produktive Fertigkeit; Berufsqualifizierender Bildungsgang; Arbeitskräftebestand; Organisationsklima; Testvalidität; Training; Transfer; Ausbildung; Berufsbildung; Korea; Republik
Abstract	This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers; good and bad service behaviors are not in the same areas; empowering customer service employees is necessary; training cannot cure all customer service problems; and technology plays a critical role in customer service and employee training. "Organizational Culture and Training Effectiveness" (Kay J. Bunch) examines the link between organizational culture and training effectiveness based on a review of literature related to organizational culture and subcultures, organizational context, transfer of training, and occupational professionalism. "The Intersection of Training and Careers: An Examination of Trends of Vocational and Professional Certification and a Call for Future Research" (Shani D. Carter) examines the increase in the number of skill certifications available, discusses legislative causes of these increases, and notes the current lack of published peer-reviewed analyses of statistical validity of certification exams. All three papers include substantial bibliographies. (YLB)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC